Minor Dairy

Senior Customer Service Officer

Business Development - Minor Dairy
Entry Level: Full-time
Nakhon Ratchasima, Thailand

Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. 

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet. 

To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.

  • Minor Dairy Limited
    MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
  • Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.

Job Description

Job Responsibilities:

  • Order receipt and coordinate with supply chain planner for product readiness
    •  New product enquiry handling
    • Exporting process
    • Export document
    • Billing process
    • Relevant claim or adjustment needed
    • Relevant exporting expense
  • Coordinate with government officer in relevant to exporting activities ie Certificate of Origin application, Customs formality process
  • Coordinate with purchasing team for freight sourcing process
  • Weekly and/or monthly report


Job Specifications :

  • Bachelor's degree or higher in any field.
  • Experiences in customer service or export 3-5 years.
  • Proficient in English speaking, listening, reading and writing 
  • Strong computer literacy in Microsoft Office.
  • Good attitude, strong management and problem solving skills.
  • High degree of accuracy 

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.


We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you 

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