Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. 

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Thai Express The Coffee Club, BreadTalk, Ribs and Rumps, Riverside, Penang Street, and Poulet.

Job Description

Assist General Manager on the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.

Key Responsibilities:

1.     Business

• Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
• Developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.
• Ensure good public relations efforts as requires enhancing and preserving a good company image.
• Participate in key decision making with the Executive Team
• Oversee capital expenditure budgets/projects.

2.     Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.
• Provide input to Operations team on local programs to maximize sales growth.

3.     People

• With the agreement of the appropriate Human Resources Manager and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels.
• Lead the team to create, develop and update any related procedures/ systems and operational manual.
• Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
• Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
• Utilize a communication process to ensure all staff is aware of expectations and performance standards.

4.     Customer

• Ensure successes of “Customer Focus” processes, i.e. customer's experience, customer’s complaints, customer service etc.
• Champion product quality and customer services.

5.     Perform other duties as assigned by General Manager/CEO

Qualification

• At least Bachelor Degree in Business Management or any related fields
• At least 8 years experience in management of store operations
• Excellence knowledge/ experience in food / retail business
• Experience with budgets, P&L statements, capital expenditures and forecasting
• Knowledge of standards or food safety and sanitation audits
• Strong skill in driving for results  
• Strong in people management and development

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you